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    Frequently Asked Questions

    Welcome to our FAQ Page

    Keyboard Questions

    Yes, our keyboards are Hot Swappable for ANY mechanical switches (3pin and 5pin)

    Yes. All of our keyboards come with a braided usb cable. If you want to further enhance your setup, our coiled keyboard cables are VERY popular, and an easy way to bring your setup to the next level!

    Yes. You can download our RGB software here: KRAKEN SOFTWARE 

    Yes. Our keyboards can be used on PC, Xbox, Playstation, and MAC computers.

    Keycap Questions

    No. Purchasing a keycap set only gives you keycaps. You can put these onto a keyboard you already have, or buy our keyboard as well, to use them on.

    All of our keycap sets give you 104 keycaps. It does not matter if you have a 60% keyboard, or a full size keyboard, our keycap sets will work for you :)

    Yes. All of our keycap sets are Doubleshot PBT, backlit keycaps, so your RGB can shine through the letters, symbols and numbers.

    Our keycaps fit MOST keyboards on the market. If your keycap is standard layout, and uses cherry or cherry equivalent switches such as Kailh, Outemu, Gateron, our keycaps will work on your keyboard.

    For example Kraken Keycaps work with: Kraken Pro 60, Apex Pro Mini, Razer Hunstman Mini, Corsair K65, Ducky One 3 mini, Anne Pro 2, Apex PRO, HyperX Alloy FPS, Matrix Elite, and many other popular gaming keyboards.

    Our keycaps DO NOT work with Romer G Swtiches,found in the Logitech G PRO keyboard.

    Mouse Questions

    Yes. Fully Customize your Kraken Aero with the software here: KRAKEN AERO SOFTWARE

    Yes. The Kraken Aero can be used on ALL systems, including PC, Laptops, Xbox, Playstation, and MAC computers.

    Shipping

    The only countries we do not ship to are North Korea, South Korea, and Russia.

    Shipping cost is different for each country. To find out how much your shipping costs is, add the items to your cart, and go to checkout. Once you enter in your shipping info, it will tell you the shipping cost.

    To ensure PREMIUM PREFORMANCE, all orders are CUSTOM MADE. 

    Current lead times:
    3 Days

    Once your order is shipped, it takes on average 1-6 days for the order to arrive to your door for ANY country.

    The customer is responsible for any customs duties / import fees of the order.

    We only mark orders as shipped, once they have been packaged, and left our facility. Sometimes, the postal carriers do not scan packages during transit, so your tracking may display "Confirmed" or "Accepted". Please be patient, and wait for the shipping company to update tracking. 

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